terms and conditions
Under the Liquor Control Reform Act 1998 it is an offence to:
Supply alcohol to a person under the age of 18 years (penalty exceeds $8,000)
For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500)
Liquor Licence No. 32299312
Wine Shipping & Returns Policy
You must not order or purchase goods from us:
if you are aged under 18
for re-sale purposes (all goods must be purchased for personal use)
Upon approval of your payment, we will ship ordered goods to your nominated street address within five working days, depending on where in Australia it is being shipped to.
If goods are damaged in transit we will arrange collection of damaged goods and replace them at our cost.
If for some reason goods are not available, we will notify you within two working days and, where possible, offer you an alternative vintage or product. If you do not wish to purchase this alternative we will refund your payment.
If your wish to purchase any of our products for delivery outside of Australia, please contact us on 61 3 5989 8660
If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice. If you change your mind once you receive the goods, you may, within seven days, return them to us at your cost and we will send you alternative goods (selected by you) to the same value (minus the value of any consumed goods and the additional freight to re-send the goods).
Gift Certificate Policy:
Certificates must be redeemed by the expiry date.
Certificates will be deemed void if notice of cancellation of a booking is not received at least 24 hours prior to the appointment time, or the holder of the certificate fails to arrive at the appointment.
Certificates may not be redeemed for cash.
Certificates are transferable and can be redeemed for Cellar Door products or purchases in the Café or Restaurant.
Dollar Value certificates are valid for 12 months from the date of purchase, Picnic Voucher are valid for 18 months from the date of purchase.
Expired certificates hold no value.
Certificates are not refundable.
Free Freight - On any gift pack or purchase over $100, Australia-wide.
Items are sent via Standard Shipping with Australia Post